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Voltage | 110V-240V (Available) |
Material | Copper,Crystal |
Light source color | 3000K(changeable) |
Size | L19.6” x W14.9” x H5.1 ” |
Number of Lights | 3 |
Dimmable | Yes |
Light Source | G9*3*5W |
Power Source | (Hardwire) Professional installation recommended |
Application | Living Room, Dining Room, Bedroom, Hotel, Bar |
New-Old | New |
Product Warranty | 2-year |
We are proud to offer free shipping on all orders. All our prices and shipping costs include tax, so you don’t need to pay any tax. We will notify you by email or SMS of the expected delivery date. If we are unable to deliver to your location, we will contact you by phone or email so that we can adjust your order accordingly.
Ship to: USA
Note:We apologize that the P.O.Boxes and military addresses(APO, FPO) can not be delivered.
Third-party:FedEx, DHL, UPS, etc.
The Estimated Delivery Time:Processing Time + Shipping Time
Processing Time:2-3 (working days)
Shipping Time:9 -14 (Nature days)
Countries Shipping Method Shipping Time Shipping Cost
USA Expedited Express 9 -14 nature days $0
Countries Shipping Method Shipping Cost
USA Expedited Express $0
Although we make every effort to stock all the products on the market, some are still sold out. If the product you ordered is out of stock, we will send you an update via e-mail as soon as possible. You can either continue with your order or cancel it. If you can keep your order on hold, we will make every effort to ship your order as soon as possible. Once you decide to proceed with your order, then we will have a personal customer service representative follow up with you on the production time of your order as well as the shipping time.
Countries Shipping Method Shipping Cost
USA Expedited Express $0
For customized products, we will have a special customer service to contact you, she will follow up the progress of your product, customized products usually spend more time than ordinary products, but please rest assured that we will have a special customer service staff to follow up your production situation and production dynamics, once the end of the production, she will inform you of the transport tracking number and query link.
Note:
1. When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details.
2. Within 2-3 working days after the order is successfully shipped, we will send your order tracking number to your registered email address by email.
3. You buy something out of stock products or custom-products and have to wait for the production cycle of the goods, Once the product is out of the warehouse, it is sent by Expedited Express.
4. The transaction value of the order already includes the cost of the product and transportation. We are irresponsible for any other cost that may be charged by Customs for any international delivery.
5. During public holidays, since manufacturers and courier companies will restrict operations during this period, shipping time may be affected. While it is unfortunate that this is out of our control, we will make every effort to improve it.
Address: 9761 TITAN PARK CIRLITTLETON CO 80125 US
Email: support@serenazone.com
Phone: +1 (747) 214 - 5640
Open Hours: Mon-Sun: 7 x 24
If you have any further questions, please do not hesitate to contact us at support@serenazone.com
Our return policy is valid for 30 days (nature days). The validity period is determined by the tracking number we provide to you when you sign for the item. We recommend that you inspect your package thoroughly upon receipt to ensure that it is the correct package. If you request a return within this period please contact us by email at support@serenazone.com and we will reply to you and process your return within 24 hours of receiving your email. However, if you request a free return or exchange after this time period, then we apologize that we cannot return or exchange your item.You must inquire within this time window to be eligible for a return or exchange.
Note:
If there is such a problem, we will give you a 100% refund. Or interact with clients. Once we get the approval of our customers, we will send the new products for free.
Note: such substitutes or components shall be flown. Replacement products or components will be delivered in 9 to 14 nature days.
In this case, the customer must send the goods to our warehouse address at their own expense (we will provide the warehouse address within 24 hours of receiving your request) and we will deduct the cost of the goods from the refund. Besides, there are no other charges.
One example as a reference:
The customer spent $500 on a product. Upon receipt of the product. He/she changes his/her mind and wants it back. Customers return all items to their original boxes and return them to us at their own expense($100). Once we have verified that the product is in its original state. We will refund $400 (US $500 minus $100 shipping costs for initial delivery). If the product is returned due to quality problems, we will bear the freight.
Note:If the return is not on account of a manufacturer defect, customers are responsible to ship the product back to us at their own cost and our shipping cost will be deducted from the refund as well.
Make a return request
Package
Shipping
Verification
In the case of returned items, we will inspect for damage and restock the item within 5 to 10 business days. After inspection, the package is in brand new condition and we will make a refund. Refund information will be notified to you via email or message. If the returned product is damaged or used, we apologize and we will not be able to issue a refund.
Refund Channel
We will merge your previous payment channels and refund you in the same way, please contact us in advance if you are no longer using your original card.
Refund arrival time
Refunds will take 7-10 days to arrive, depending on your credit card company's processing time. If you would like to receive your refund sooner, you can contact your local banking service.
The exchange will be considered as a return and re-purchase. Custom products are not eligible for exchange.
We understand that you may want to cancel or modify your order for some reason, and we can assist you in canceling your order within 24 hours of its initiation. However, an order cannot be canceled if the goods have already been delivered to the logistics. You have the option to make a return request once the goods have arrived, please refer to the return process we have provided above.
Please Note:
Address: 9761 TITAN PARK CIRLITTLETON CO 80125 US
Email: support@serenazone.com
Phone: +1 (747) 214 - 5640
Open Hours: Mon-Sun: 7 x 24
If you have any questions or suggestions regarding your order or our website, please feel free to contact us.
We will get back to you as soon as possible.
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