Shipping policy

We are proud to offer free shipping on all orders. All our prices and shipping costs include tax, so you don’t need to pay any tax. We will notify you by email or SMS of the expected delivery date. If we are unable to deliver to your location, we will contact you by phone or email so that we can adjust your order accordingly.

Ship to: USA

Note:We apologize that the P.O.Boxes and military addresses(APO, FPO) can not be delivered. 

Third-party:FedEx, DHL, UPS, etc. 

Estimated Delivery Time

The Estimated Delivery Time:Processing Time + Shipping Time

Processing Time:2-3 (working days)

Shipping Time:9 -14 (Nature days)

In stock products

Countries    Shipping Method      Shipping Time         Shipping Cost   
   USA        Expedited Express   9 -14 nature days             $0

Out of stock products 

Countries    Shipping Method      Shipping Cost   
   USA        Expedited Express           $0

Although we make every effort to stock all the products on the market, some are still sold out. If the product you ordered is out of stock, we will send you an update via e-mail as soon as possible. You can either continue with your order or cancel it. If you can keep your order on hold, we will make every effort to ship your order as soon as possible. Once you decide to proceed with your order, then we will have a personal customer service representative follow up with you on the production time of your order as well as the shipping time.

Customized Products

Countries    Shipping Method      Shipping Cost   
   USA        Expedited Express           $0

For customized products, we will have a special customer service to contact you, she will follow up the progress of your product, customized products usually spend more time than ordinary products, but please rest assured that we will have a special customer service staff to follow up your production situation and production dynamics, once the end of the production, she will inform you of the transport tracking number and query link.

Note:

1. When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details.

2. Within 2-3 working days after the order is successfully shipped, we will send your order tracking number to your registered email address by email.

3. You buy something out of stock products or custom-products and have to wait for the production cycle of the goods, Once the product is out of the warehouse, it is sent by Expedited Express.

4. All our prices include all customs duties and taxes, so you won't have to pay extra. However, certain specific destinations might have additional tax requirements.

5. During public holidays, since manufacturers and courier companies will restrict operations during this period, shipping time may be affected. While it is unfortunate that this is out of our control, we will make every effort to improve it.

6. If you receive your order damaged during shipping, please contact the shipment carrier immediately and keep all packaging materials for filing a claim.

Contact Information

Address: 9761 TITAN PARK CIRLITTLETON CO 80125 US

Email: support@serenazone.com

Phone: +1 (747) 214 - 5640

Open Hours: Mon-Sun: 7 x 24

If you have any further questions, please do not hesitate to contact us at  support@serenazone.com 

Address: 9761 TITAN PARK CIRLITTLETON CO 80125 US

Email: support@serenazone.com

Phone: +1(747)214-5640

Open Hours: Mon-Sun: 7 x 24