Creative Butterfly pendant light

We are proud to offer free shipping on all orders. All our prices and shipping costs include tax, so you don’t need to pay any tax. We will notify you by email or SMS of the expected delivery date. If we are unable to deliver to your location, we will contact you by phone or email so that we can adjust your order accordingly.

Ship to: USA

Note:We apologize that the P.O.Boxes and military addresses(APO, FPO) can not be delivered. 

Third-party:FedEx, DHL, UPS, etc. 

Estimated Delivery Time

The Estimated Delivery Time:Processing Time + Shipping Time

Processing Time:2-3 (working days)

Shipping Time:9 -14 (Nature days)

In stock products

Countries    Shipping Method      Shipping Time         Shipping Cost   
   USA        Expedited Express   9 -14 nature days             $0

Out of stock products 

Countries    Shipping Method      Shipping Cost   
   USA        Expedited Express           $0

Although we make every effort to stock all the products on the market, some are still sold out. If the product you ordered is out of stock, we will send you an update via e-mail as soon as possible. You can either continue with your order or cancel it. If you can keep your order on hold, we will make every effort to ship your order as soon as possible. Once you decide to proceed with your order, then we will have a personal customer service representative follow up with you on the production time of your order as well as the shipping time.

Customized Products

Countries    Shipping Method      Shipping Cost   
   USA        Expedited Express           $0

For customized products, we will have a special customer service to contact you, she will follow up the progress of your product, customized products usually spend more time than ordinary products, but please rest assured that we will have a special customer service staff to follow up your production situation and production dynamics, once the end of the production, she will inform you of the transport tracking number and query link.

Note:

1. When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details.

2. Within 2-3 working days after the order is successfully shipped, we will send your order tracking number to your registered email address by email.

3. You buy something out of stock products or custom-products and have to wait for the production cycle of the goods, Once the product is out of the warehouse, it is sent by Expedited Express.

4. The transaction value of the order already includes the cost of the product and transportation. We are irresponsible for any other cost that may be charged by Customs for any international delivery.

5. During public holidays, since manufacturers and courier companies will restrict operations during this period, shipping time may be affected. While it is unfortunate that this is out of our control, we will make every effort to improve it.

Contact Information

Address: 9761 TITAN PARK CIRLITTLETON CO 80125 US

Email: support@serenazone.com

Phone: +1 (747) 214 - 5640

Open Hours: Mon-Sun: 7 x 24

If you have any further questions, please do not hesitate to contact us at  support@serenazone.com 

Return

Our return policy is valid for 30 days (nature days). The validity period is determined by the tracking number we provide to you when you sign for the item. We recommend that you inspect your package thoroughly upon receipt to ensure that it is the correct package. If you request a return within this period please contact us by email at support@serenazone.com and we will reply to you and process your return within 24 hours of receiving your email. However, if you request a free return or exchange after this time period, then we apologize that we cannot return or exchange your item.You must inquire within this time window to be eligible for a return or exchange.

Note:

• It is not possible to return custom orders made in accordance with the client's specifications.
• It is recommended that you do a thorough check after you receive the package to ensure that it is the correct one.
• Once your application is accepted, we will provide you with a return address. Please return the item to the return address as soon as possible, and then forward the tracking number to us.
• The items received were not used, damaged or in their original packaging. All returns shall be subject to checks. The refund will be processed as soon as it is confirmed that there is a problem with the product.
• If your application is not approved or the goods are returned in an unacceptable state, we reserve the right not to process the refund.

There are 2 reasons for return problems:

1. The customer has product quality problems or transportation damage after receiving the goods.

If there is such a problem, we will give you a 100% refund. Or interact with clients. Once we get the approval of our customers, we will send the new products for free.

Note: such substitutes or components shall be flown. Replacement products or components will be delivered in 9 to 14 nature days.

2. After receiving the product, the customer feels inappropriate or dislikes it.

In this case, the customer must send the goods to our warehouse address at their own expense (we will provide the warehouse address within 24 hours of receiving your request) and we will deduct the cost of the goods from the refund. Besides, there are no other charges.

One example as a reference:

The customer spent $500 on a product. Upon receipt of the product. He/she changes his/her mind and wants it back. Customers return all items to their original boxes and return them to us at their own expense($100). Once we have verified that the product is in its original state. We will refund $400 (US $500 minus $100 shipping costs for initial delivery). If the product is returned due to quality problems, we will bear the freight.

Note:If the return is not on account of a manufacturer defect, customers are responsible to ship the product back to us at their own cost and our shipping cost will be deducted from the refund as well.

Our return process 

Make a return request

• You must submit your return request to our Customer Service Department with a reason. Please provide your order number # and send an email to support@serenazone.com and our customer service department will accept and review your request within 24 hours.
• If you are eligible for a refund, we will confirm the amount of your refund based on your reason for return and the products in your order, and will send you a mailing address.

Package

• Please take photos of the inside and outside of the package as a record to send to support@serenazone.com to prove that the product is indeed in its original condition.
• Please make sure the product is in its original, unused, undamaged, original packaging. Make sure all parts of all returned products are completely Make sure all parts of all returned products are completely sealed in their original packaging, including all original packing materials. If it is not in this condition, we are sorry to say that we will not accept refunds.

Shipping

• You just need to find a local logistics company, you need to pay the return logistics cost first, after the logistics company provide you with the tracking number, please send the tracking number to the customer service immediately.
• If it is because of the quality of the product, we will refund you the shipping cost after we receive the goods; if it is because you don't like it or think it doesn't fit, you need to send it to us at your own expense, and we will deduct the shipping cost that we have paid before, other than that, there is no other cost.

Verification

• Once we receive the goods, we will refund the original payment method after inspection. Upon receipt of the return at our warehouse location, please allow 5 to 10 business days for our team to inspect and process the return.
• If we receive damaged goods, we will not issue a refund, so it is advisable that the logistics provider you are looking for is insured to protect you from loss.

Refund 

In the case of returned items, we will inspect for damage and restock the item within 5 to 10 business days. After inspection, the package is in brand new condition and we will make a refund. Refund information will be notified to you via email or message. If the returned product is damaged or used, we apologize and we will not be able to issue a refund.

Refund Channel

We will merge your previous payment channels and refund you in the same way, please contact us in advance if you are no longer using your original card.

Refund arrival time

Refunds will take 7-10 days to arrive, depending on your credit card company's processing time. If you would like to receive your refund sooner, you can contact your local banking service.

Exchange

The exchange will be considered as a return and re-purchase. Custom products are not eligible for exchange.

Order Cancellation

We understand that you may want to cancel or modify your order for some reason, and we can assist you in canceling your order within 24 hours of its initiation. However, an order cannot be canceled if the goods have already been delivered to the logistics. You have the option to make a return request once the goods have arrived, please refer to the return process we have provided above.

Please Note:

• Any purchase on Serenazone.com indicates that you have read, understood and agreed with our Return & Exchange Policy stated above. 
• Serenazone.com reserves the right to make changes or improvements to this policy. Any changes will be updated on the forum or the relevant section of our help center.

Contact information

Address: 9761 TITAN PARK CIRLITTLETON CO 80125 US

Email: support@serenazone.com

Phone: +1 (747) 214 - 5640

Open Hours: Mon-Sun: 7 x 24

If you have any questions or suggestions regarding your order or our website, please feel free to contact us.

We will get back to you as soon as possible.